Sunny Meed Surgery

Written by a patient

Gone are the days of dragons shielding their masters! It was all just so easy and pleasant.

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Written by a patient

My review is of the Reception staff, not of the GPs. I have only seen one GP at this surgery since joining a few months ago and he is excellent. It is very difficult to get through on the phone for an appointment. Whenever I go to the surgery there is always a queue for the Receptionist. Note they have an electronic check-in system for appointments but being a new patient I have had to see the Receptionist to collect or hand in forms, prescriptions, etc. On several occasions while queuing I have heard the Receptionist at the window making small talk with other staff in the office behind the window and I have found this irritating as the queue is long. The Receptionists are not proactive and have a 'shrug shoulder' response. Today I went to collect a prescription for 2 items filed a few days ago as I have run out of medication. Only 1 item was ready. I asked her why and she literally shrugged her shoulders. When I pressed to find out when I may get the other prescription she just said come back later. My actual GP was walking in and out of the Reception office while this was going on! On another occasion my husband (who is a Diabetic) and I spent almost 3 weeks trying to locate his prescription and were passed back and forth between the surgery and the Chemist. I joined this surgery after reading reviews of the Doctors but the Reception staff and prescription system tardiness lead me not to recommend it to anyone else. I now have to take extra time out to locate my other prescription.

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Written by a patient

This is a very good GP practice, with an excellent and caring medical team. However, it is frustratingly difficult to get through on the telephone - either to make an appointment or for any other reason. The situation is even worse at their branch surgery situated at Goldsworth Park, where visiting in person is the only way to get to speak to a member of staff (and even then I often find myself waiting in a long queue).

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Written by a patient

A friendly practice where they treat patients as people rather than statistics.

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Written by a patient

Absolutely first class GP surgery. Dr Bourke and the entire team consistently provide an excellent service. My family have been patients at Sunny Meed for many years ( over 50 years in the case of my wife) and the care and attention is truly commendable. Recently I have had occasion to see Dr's Rankin and Patel in relation to two unrelated complaints; one of which had the potential for serious health consequences. Thanks to their dedication and care I was able to receive immediate and appropriate treatment. The professionalism displayed at Sunny Meed is evidenced throughout the whole team including the nursing staff and the receptionists who are always busy but never fail to be friendly and helpful. A great example of how a GP surgery should be run.

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